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Quick Stats
Total Tickets | 1500 |
Total Responses | 2590 |
Forum Tickets | 320 |
Email Tickets | 200 |
Contact Form Tickets | 70 |
Avg Response Time | 2 hrs |
ID | Status | Source | Title | Sender | |
---|---|---|---|---|---|
#TCK420 | URGENT | Forum | How can I create tasks using the advanced guide? 1 hour ago by Carolyn Murray | 3 | |
#TCK419 | URGENT | I get an error message 3 hours ago by Alexander Martinez | 7 | ||
#TCK418 | OPEN | I would like to learn more about the VIP plan 1 day ago by Matthew Stanley | 1 | ||
#TCK417 | OPEN | Forum | Can you help me with the installation? 2 days ago by Eugene Griffin | 2 | |
#TCK416 | CLOSED | Contact Form | Thank you for a great service! 2 days ago by Howard Smith | 3 | |
#TCK415 | OPEN | Payment issue 1 week ago by Richard Armstrong | 2 | ||
#TCK414 | CLOSED | Forum | What is the best way to back up? 1 week ago by Timothy Wheeler | 5 | |
#TCK413 | INVALID | Forum | How to create a new account? 2 weeks ago by Emma Weaver | 0 | |
#TCK412 | URGENT | Contact Form | Pre sale question 1 month ago by Edward Harvey | 0 | |
#TCK411 | OPEN | Can you help me with a plugin? 1 month ago by Tyler Rivera | 2 | ||
#TCK410 | OPEN | Forum | Are you available for contract work? 2 months ago by Aaron Gibson | 0 | |
#TCK409 | CLOSED | I would like some assistance with the available plans 1 year ago by Kathy Austin | 4 | ||
#TCK408 | CLOSED | How can I use the advanced features? 1 year ago by John Doe | 4 |
Current Status: OPEN
Flag as ClosedFlag as UrgentFlag as Invalid2 hours agoHoward Smiththrough Forum
Can you help me with the installation?
Hi, I'm having a problem with the installation of the theme, can you help me out? I get the following error message and I don't know what to do:
Error Establishing Database Connection
...
1 hour agoSupport
Hi Howard and thank you very much for your purchase! There are many reasons this can happen. One is the incorrect information in wp-config.html file. Please open up wp-config.html and ensure that the following are correct:
- Database name
- Database username
- Database password
- Database host
Learn more about editing the wp-config.html